An Important COVID-19 Update

"There are decades where nothing happens; and there are weeks where decades happen"

- Vladimir Ilyich Lenin

The events of the last week have definitely felt like a decade. We hope that you and your family and friends are safe and well. With new information coming out each day about this novel coronavirus, we want to reassure you that we’re taking all the necessary steps to follow the WHO, CDC, and local authorities’ guidelines.

HEALTH & SAFETY

With the lack of widespread testing available, we’re making sure that each of us is monitoring our temperature, blood oxygen level, and heart rate daily. Every person who touches your package is pre-checked to lower the risk that they might be exposed to COVID-19.

Checking blood oxygen and heart rate levels with a Pulse Oximeter.

STORAGE & PACKAGING

All of our bags were made prior to the COVID-19 outbreak and we have also checked in with our manufacturer to make sure they have no history of cases. When packaging and sending out your bags, all of our team members regularly wash their hands, use gloves, and wear a mask at all times. The bags are stored in our office/warehouse in San Francisco and no one apart from a member of the ISM team is allowed on our premises.

Preparing a bag to be sent out at our own warehouse.

SHIPPING & DELIVERY

We partner with FedEx and USPS to deliver our bags to customers in the U.S. and around the world. Both shipping partners have updated us with the extra precautions they are putting in place for the health and hygiene standards for their drivers. All packages are now signature free so that face to face interactions can be minimized.

Our Founder, Justin, en route to dropping off bags at FedEx.

EXTENDED 50 DAY RETURNS

In light of the uncertainty with COVID-19 and how long this might last, we’ve extended our normal 30 Day Trial period to 50 Days. We know that the bag might not be a fit for everyone and the last thing we want is for you to feel pressured to go to the post office or FedEx to drop off a package before the free return window. We’ll monitor the quarantine period and increase the timeline on this return policy if necessary.

One of our favorite quotes is, “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” It looks like the hard times might get harder before they get better, but we have no doubt that we’ll come out of this better, together.

 

Yours,

ISM Team

An Important COVID-19 Update

"There are decades where nothing happens; and there are weeks where decades happen" - Vladimir Ilyich Lenin

The events of the last week have definitely felt like a decade. We hope that you and your family and friends are safe and well. With new information coming out each day about this novel coronavirus, we want to reassure you that we’re taking all the necessary steps to follow the WHO, CDC, and local authorities’ guidelines.

HEALTH & SAFETY

With the lack of widespread testing available, we’re making sure that each of us is monitoring our temperature, blood oxygen level, and heart rate daily. Every person who touches your package is pre-checked to lower the risk that they might be exposed to COVID-19.

Checking blood oxygen and heart rate levels.

STORAGE & PACKAGING

All of our bags were made prior to the COVID-19 outbreak and we have also checked in with our manufacturer to make sure they have no history of cases. When packaging and sending out your bags, all of our team members regularly wash their hands, use gloves, and wear a mask at all times. The bags are stored in our office/warehouse in San Francisco and no one apart from a member of the ISM team is allowed on our premises.

Preparing bags at our own warehouse.

SHIPPING & DELIVERY

We partner with FedEx and USPS to deliver our bags to customers in the U.S. and around the world. Both shipping partners have updated us with the extra precautions they are putting in place for the health and hygiene standards for their drivers. All packages are now signature free so that face to face interactions can be minimized.

Our Founder, Justin, en route to FedEx.

EXTENDED 50 DAY RETURNS

In light of the uncertainty with COVID-19 and how long this might last, we’ve extended our normal 30 Day Trial period to 50 Days. We know that the bag might not be a fit for everyone and the last thing we want is for you to feel pressured to go to the post office or FedEx to drop off a package before the free return window. We’ll monitor the quarantine period and increase the timeline on this return policy if necessary.

One of our favorite quotes is, “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” It looks like the hard times might get harder before they get better, but we have no doubt that we’ll come out of this better, together.

 

Yours,

ISM Team