ISM: Lifetime Warranty on our Bags

We’ll cover your bag, for life! 

If there are any issues, we’ll either fix them to you or send you a new bag.

This limited warranty applies to the following defects:

  • Manufacturing defects in materials and workmanship for the practical lifetime of the product.

  • Breakdowns in the zippers, zipper pullers, straps, handles, and stitching of the bag materials. 

This limited warranty does not cover the following:

  • "Cosmetic Damage" which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of Bag by any party and which do not impair the functionality of the product as luggage. 

  • Replacement of any non-defective pieces in the Bag (we'll only replace the parts that are defective and not the other areas unless they also have a functional damage). 

See the Backpack