Outstanding customer service
This would now be my third ISM bag and I can’t say enough positives about the bag it’s self . They are extremely durable yet so sophisticated.
With this last purchase I really wasn’t in need of another ISM only because I just purchased my larger bag a few months ago . However Justin Kwong emailed me to let me know that they had just released and smaller ISM that had the red lining.
I was blown away that Justin personally reached out to me ...
I say that to say this about a year ago I sent Justin and email to see if they would be making more color options in the future? Justin responded right away and said “ I’m sorry but at this point not right now .”
I thought ok no worries .
It really made me so happy that Justin remember a email I sent almost a year ago.
Again I really didn’t need another bag . However I’m so impressed by Justin’s customers service that I jumped on the purchase right away!
I’m glad I did !
Even though it’s smaller then what I’m normally use to I love it! It’s great for when I’m not traveling and the color red is beautiful!
Thank you Justin for being awesome!!